4/21/2023 0 Comments Hard rock cafe employee handbook![]() It was very embarrassing having to sit on the floor of the centurion tower like we were homeless and toting around all of our worldly possessions. We were sent to a room that clearly not ready for new guests and after an hour we spoke with Rich whom was one of the bellboys and he and his supervisor not only picked up keys for our new rooms but assisted with transporting our luggage. At this point, we refused to accept that the rooms were not ready and demanded that we get some type of accommodations until our rooms were ready. ![]() ![]() Finally after squatting in the lobby of the centurion tower for 3 hours we spoke with someone from the front desk for our 3rd time. After paying to check in early, the 2 rooms we reserved were not clean and we were advised that an eta couldn’t be given as to when they would be ready.
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